Terms & Conditions

Techventa Group Ltd, registered in England and Wales under company number 14978324, trading as JobIQ, Processworx and Redford Consultancy. Registered office: 59 Willow Way, Ampthill, MK45 2SL.

These Terms and Conditions apply to all Services provided by us, Techventa Group Ltd, a company registered in England and Wales under number 14978324, who also trade as JobIQ, Processworx and Redford Consultancy, whose registered office address is 59 Willow Way, Ampthill, MK45 2SL (referred to as "we/us/our").

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

• "Client" means you, the individual, firm or corporate body purchasing the Services. Where an individual is entering into this Contract on behalf of a business, the individual confirms they have the authority to do so and to contractually bind that business and the business shall be the Client in the context of this Contract.
• "Contract" means the contract formed as detailed in the section on The Contract, which includes the acceptance of these Terms and Conditions.
• "Proposal" means the written Proposal provided by us to you, which unless otherwise stated, remains open for acceptance for a period of 30 days and constitutes our entire scope of works.
• "Services" means the branding, design, web and app design, software, social media management and/or any other services provided by us to you.

Unless the context otherwise requires, each reference in these Terms and Conditions to:

• "we", "us", "our" refers to the Agency and includes our employees and agents;
• "you" and "your" refers to the Client and includes your employees and agents;
• "writing" and "written" includes emails and similar transmissions;
• a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
• "these Terms and Conditions" refers to these Terms and Conditions as may be amended or supplemented at the relevant time;
• a clause is a reference to a clause of these Terms and Conditions;
• a "Party" or the "Parties" refers to the parties to these Terms and Conditions.

The headings used in these Terms and Conditions are for convenience only and shall have no effect upon their interpretation. Words imparting the singular number shall include the plural and vice versa. References to persons shall include corporations.

No terms or conditions stipulated or referred to by you shall vary or add to these Terms and Conditions unless agreed by us in writing.

2. The Contract

We will provide you with a written Proposal for our Services. Acceptance of our Proposal, electronically or otherwise, or placement of an order creates a legally binding Contract between you and us, and includes the acceptance of these Terms and Conditions.

You are responsible for the accuracy of any information you submit to us. Our Proposal is based on the information provided at the time we prepare it. If any errors become evident, we reserve the right to make adjustments.

You agree to provide us with any information, advice, and assistance as we may reasonably require within sufficient time to enable us to perform the Services. Any timescales provided are a guideline only and are not of the essence of the Contract.

3. Branding and Design

Applies if providing branding and design Services only.

• Unless otherwise agreed, 100% of the quoted fee is due upon acceptance of our Proposal. Orders are not confirmed until the deposit is paid in full. Payment is non-refundable.
• We may request 100% of the quoted fee upfront at our sole discretion.
• We provide several design concepts based on the brief you give. Your feedback is required to proceed. Proofs must be signed off in writing.
• Two minor amendments are included in the Proposal. Additional amendments, changes to the brief or extra visits will be charged at our standard rate.
• Any copy and images provided will be uploaded exactly as received. Checking for errors is your responsibility.
• We provide Services based on our judgement. Dissatisfaction due to personal taste does not entitle you to a refund.

4. Website and App Design

Applies if providing website and app design Services only.

Payment terms:

• 50% deposit due upon acceptance of Proposal (non-refundable);
• 25% invoiced after draft version is approved;
• 25% invoiced after completion or 2 weeks after draft if no response, whichever is sooner. Website not launched until final payment is received.

• We may charge additional interim progress payments or request 100% upfront at our discretion.
• We provide one design concept for approval before building the site.
• Two minor amendments are included. Additional amendments or visits will be charged at our standard rate.
• Providing copy and source images is your responsibility unless included in the Proposal. Delays due to lack of information are your responsibility.
• Editable platforms are used. Login access will be provided for limited edits. Editing core pages, plugins, or CMS is not recommended unless agreed.

5. Website Hosting and Maintenance

Applies if providing hosting/maintenance Services.

• Payment is due annually or monthly in advance. Direct debit may be required.
• Hosting Contracts are on a 3-month rolling basis unless terminated in writing with notice.
• We endeavour to keep hosting uninterrupted but are not liable for downtime. You are responsible for backups and password security.
• Maintenance includes regular backups; responsibility to save data if contract ceases rests with you.
• Hosting is not suitable as a file transfer platform unless agreed and charged.
• Post-launch transfer to another provider may incur a set-up fee. We are not liable for technical issues outside our control.

6. API Services

Applies if providing API Services only.

• Acceptance and Discovery: Non-refundable deposit required. Development starts after deposit. Deposit not reimbursed if API is not feasible.
• Phased Invoicing: Project invoiced in phases; next phase starts after payment. Final API released after all payments received.
• Additional Payments: Interim payments may be requested; 100% upfront may be required in exceptional cases.
• Project Development: Development starts post-discovery. Progress updates require your prompt feedback.
• Scope Changes: Additional charges for changes or additions to agreed goals.
• Client Responsibilities: Provide information/approvals promptly. We are not liable for delays caused by your inaction.
• Testing and Approval: Review API for errors. No responsibility for post-payment issues.
• API Access and Maintenance: Credentials provided. Editing without agreement discouraged.
• Termination: Either party may terminate for breach. Fees for work completed remain payable.

7. Copywriting Services

• 100% of quoted fee due upon Proposal acceptance (non-refundable).
• Content created using information from the brief or updates from you. Rework due to lack of updates may be charged.
• Draft content progresses only after written approval. Checking for errors is your responsibility.

8. Social Media Management

• Rolling 3-month Contract unless terminated with written notice.
• Access, approvals, and logins required to perform Services.
• Content draft plan requires your approval. Delays due to lack of info are your responsibility.
• We may manage your accounts; response times not guaranteed but reasonable efforts will be made.

9. Ad Management and SEO Services

• Initial setup fee may apply; rolling 3-month basis unless terminated with notice.
• Access, approvals, and logins required to perform Services.
• We manage campaigns and provide projections, but cannot guarantee results.
• Reports provided as per Proposal. Keyword changes may affect rankings.
• No guarantees of specific results; all suggestions based on best practice.

10. Retainer Agreements

• Scope agreed in advance and updated monthly.
• You provide workload estimates and required digital assets.
• Rolling 3-month basis unless terminated in writing.
• Unused hours may roll over, limited to one month. Time rounded up in 30-minute units.
• Scheduled visits invoiced if cancelled with less than 48 hours' notice.

11. Fees

• Payable as per above. Deposits non-refundable. Retainers have minimum terms, then 3-month rolling.
• Invoices payable within 14 days unless stated otherwise.
• Travel, accommodation, and subsistence expenses are chargeable.
• Additional services outside Proposal charged at current rates.
• Payments exclusive of VAT; payments in GBP, no deductions except required by law.
• We may increase prices up to twice a year in line with inflation.
• Late payment incurs 10% per month or 8% per annum above Bank of England rate.

12. Your Responsibilities

Provide required info, materials, and access. Backup and virus-check all data. Nominate a company representative.

Failure to comply may lead to suspension of Services and claim for costs.

13. Variation and Amendments

Notify us to vary Services. Additional costs invoiced.

Changes beyond our control will be communicated; we will minimise impact.

Agreed variations follow these Terms; price increases payable as per above.

14. Cancellation and Termination

One-off services cannot be cancelled post-Contract. Total quoted fee payable. Completed work handed over on payment.

Ongoing Services terminated with 3-month written notice.

Immediate termination for material breach or insolvency. Payments due for work done.

Obligations that survive termination continue on a pro-rata basis.

15. Confidentiality

Confidential information shared must be kept private and used only to perform obligations.

16. Format

Designs kept for 1 year, then deleted. Copies within timeframe may be chargeable.

Documentation supplied in standard format; extra charges may apply.

Original source files remain our property unless agreed with price.

Title retained until full payment received.

17. Literature and Representations

Marketing material is a guide only; representations not confirmed in writing are not part of the Contract.

18. Intellectual Property

We retain ownership of IP unless otherwise agreed.

Paid users granted non-exclusive license for intended use.

No sub-licensing without written permission.

We may enforce IP rights and reuse designs at our discretion.

License revoked if Terms breached or Contract terminated.

You indemnify us against IP infringement from your supplied materials.

19. Data Protection

Both parties comply with applicable data protection laws.

If supplying third-party data, you must obtain consent. We process only to fulfil Contract.

No employment: Contract does not create employment or agency relationship.

20. Assignment and Sub-Contracting

You cannot assign benefits.

We may subcontract but remain responsible for subcontractor acts.

21. Liability and Indemnity

No liability for indirect, special, or consequential loss except death/personal injury.

All warranties excluded to the extent permitted by law.

Remedies limited to fees paid.

No liability for actions based on professional advice or referrals.

Restrictive Covenants: 12 months post-Contract, no hiring other party's staff without consent.

Force Majeure: No liability for events beyond reasonable control.

Waiver: Failure or delay in exercising rights does not waive them.

Severance: Invalid provisions severed; remainder enforceable.

Third Party Rights: No third-party rights; 1999 Act does not apply.

Notices: Email notices deemed received after 24h; letters after 3 working days.

22. Law and Jurisdiction

Governing law: England and Wales.

Disputes subject to the courts of England and Wales.